Privacy Policy

1. Who We Are

This Privacy Policy explains how Optify Automation Systems, business number / ID 320802317, Israel, collects and uses personal information in connection with our website, Telegram bot, AI tools, automation services, CRM integrations, and related support.

Contact for privacy and support matters: contact@optifyflow.com.

2. Information We Collect

We may collect information you provide directly, including your name, email address, Telegram username or ID, business details, project requirements, support messages, and information submitted through forms or bot conversations.

We may also receive payment-related information from payment providers, such as order ID, payment status, product or package purchased, transaction amount, currency, and limited customer details needed to confirm and support the purchase. We do not store full payment card numbers.

Technical information may include device, browser, server logs, IP address, timestamps, usage activity, and error information needed for security, troubleshooting, analytics, and service operation.

3. How We Use Information

We use information to provide and operate our services, process orders, deliver digital access or credits, respond to support requests, scope and deliver automation projects, maintain records, prevent abuse, improve service quality, and comply with legal, tax, accounting, and payment provider requirements.

We may use project details and submitted content to configure automations, generate AI outputs, test workflows, or provide requested support. Customers should not submit sensitive information unless it is necessary for the agreed service.

4. Sharing Information

We may share information with service providers that help us operate the service, including hosting providers, database providers, AI service providers, Telegram, CRM or integration platforms, analytics or logging tools, and payment processors such as Lemon Squeezy or Stripe where applicable.

We may also disclose information if required by law, to protect our rights, to prevent fraud or abuse, or to respond to lawful requests by authorities.

5. Data Retention

We keep personal information only for as long as reasonably needed for service delivery, support, business records, legal compliance, dispute handling, fraud prevention, and payment or tax obligations.

Customers may request deletion or correction of personal information, subject to legal, accounting, fraud prevention, and operational retention requirements.

6. Security

We use reasonable technical and organizational measures to protect information. No online service can be made completely secure, and customers are responsible for keeping their own accounts, devices, Telegram access, and third-party credentials secure.

7. International Services

Our services may involve providers or infrastructure located outside your country. By using the services, you understand that information may be processed in other jurisdictions where our service providers operate.

8. Contact

For privacy questions or requests, contact contact@optifyflow.com.